SERVICES
Every mandate starts from a question you ask.
Four service lines, one method.
01
Guest & Market Insight
What do my guests and my market want?
Market research
Competitor benchmarking
Mystery shopping
Next-gen panel
Typical request: a lakeside restaurant, full in summer and empty in winter.
02
Brand & Digital Presence
How do I get seen and chosen?
Positioning
Communication plan
Content and social media strategy (strategy, not management)
Digital audit
Typical request: a 30-room family hotel in Montreux seeking younger guests.
03
Concept & Experience Design
What should I create or change?
New F&B and hotel concepts
Guest journeys
Service design
Experiences and brand collaborations
Typical request: a wine bar rethinking its concept.
04
Performance & Feasibility
Will it pay off?
Feasibility studies
Business plans
Pricing and revenue analysis
Menu engineering
Operational and sustainability audits
Typical request: a boutique hotel project requiring a feasibility study.
A complete mandate often runs in three phases: first we analyse your guests and market, then we develop the concept and experience, and finally we test performance and feasibility.
OUR METHOD
Five steps, the same for every mandate.
We present this sequence in every proposal, so you know what happens at each step.
1
Listen
A first call to understand your project.
2
Scope
A proposal covering your project, the timeline, the team and the price, followed by the contract.
3
Explore
We visit your venue and meet your team and your guests. We run the next-gen panel and the research your project needs.
4
Build
Analysis and development of the results, with regular updates for you.
5
Deliver
A final presentation, a report and/or a toolkit, then a closing meeting with a feedback form.
FORMATS AND DELIVERABLES
You decide the length. We deliver it in phases you validate.
Length
Set by you
The project follows your question and your calendar, from a single phase to several semesters. Over several semesters, a handover file passes from one team to the next.
Method
Phases you validate
We split every project into phases. Each one ends with a review with you, and the next one starts once you have validated it.
A final report
A final presentation
A toolkit: templates, maps, slides
A closing meeting with feedback
Working with the JEHL team was a very positive and valuable experience for Rivoli Boutique Hotel.
Laura Innocenti, Marketing Consultant, Ars Collection · Rivoli Boutique Hotel, Florence
THEY TRUSTED US
